Refund policy
ALROCKET values our relationship with you and offers a return policy for products that are purchased directly on ALROCKET.com. Under this policy, you may return to ALROCKET, within 30 days, products that you purchased directly from ALROCKET.com for a full refund of the purchase price paid.
RETURNS
Returns must be in their original packaging, in as-new condition along with all documentation, and all other items that were included in the original shipment. If any of the items have been used or installed, ALROCKET cannot accept the return and will be unable to provide a refund for liability reasons. However, installed items with defects or a direct result of a ALROCKETerror can be returned and will not be charged a restocking fee. You must contact us via email by clicking contact or via phone for authorization to return items. Return shipping might cost at your expense (depends on the afterwards communication between buyer and seller). We recommend insuring the shipment or accept the risk of loss or damage during shipping.
REFUNDS
Refunds generally occur within 3-5 business days after we receive the return. If an item is shipped in error, ALROCKET will refund you the total amount of your order or immediately ship the correct item.
DAMAGED SHIPMENTS
Please open all boxes immediately and check for contents and damage. We must know within 3 business days of receipt of any damage/problems. If the packaging appears damaged on the outside, please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged or requires further inspection. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within 3 business days of receiving the product. If you do accept a damaged shipment, please inform ALROCKET immediately. We do expect you to deal with the carrier in that case.
If you have any questions or concerns please contact us.
RETURNS
Returns must be in their original packaging, in as-new condition along with all documentation, and all other items that were included in the original shipment. If any of the items have been used or installed, ALROCKET cannot accept the return and will be unable to provide a refund for liability reasons. However, installed items with defects or a direct result of a ALROCKETerror can be returned and will not be charged a restocking fee. You must contact us via email by clicking contact or via phone for authorization to return items. Return shipping might cost at your expense (depends on the afterwards communication between buyer and seller). We recommend insuring the shipment or accept the risk of loss or damage during shipping.
REFUNDS
Refunds generally occur within 3-5 business days after we receive the return. If an item is shipped in error, ALROCKET will refund you the total amount of your order or immediately ship the correct item.
DAMAGED SHIPMENTS
Please open all boxes immediately and check for contents and damage. We must know within 3 business days of receipt of any damage/problems. If the packaging appears damaged on the outside, please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged or requires further inspection. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within 3 business days of receiving the product. If you do accept a damaged shipment, please inform ALROCKET immediately. We do expect you to deal with the carrier in that case.
If you have any questions or concerns please contact us.